期刊论文

中文

中国数字医学

1673-7571

2012

7

2

12-14

10.3969/j.issn.1673-7571.2012.02.004

湖南省高校科学研究项目（编号:10C1027）； 湖南省科技计划项目（编号:2007FJ4196）~~；

本校为第一机构

简述了HCRM（医院客户关系管理系统）及其主要功能,介绍了电话语音盒及其功能特点,重点阐述了如何将电话语音盒应用到HCRM中,使HCRM更好地发挥作用,提高医疗服务质量及工作效率,改善医患关系,促进医院健康发展.

The concept of HCRM （Hospital Customer Relationship System） and it＇ s main functions, the concept of telephone box and it＇ s characters were shown in this paper. Telephone box was applied in HCRM in order to exert the functions of HCRM, consequently, the quality and efficiency of hospital＇ s customer service are improved, the relationship between hospital and patient is amended,...